Privacy Policy

1. Introduction

IZG Solutions (Pty) Ltd ("we", "us", or "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African legislation.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or engage our services.

2. Information We Collect

We may collect the following personal information:

• Name and surname
• Email address
• Phone number
• Business name and industry
• Message content submitted via our contact form
• Technical data such as IP address, browser type, and device information
• Cookie and usage data (see our Cookie Policy below)

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide requested services
• Prepare quotations and service agreements
• Communicate with you about projects and deliverables
• Improve our website and services
• Comply with legal obligations

We will not use your personal information for purposes other than those stated above without your consent.

4. Legal Basis for Processing

We process your personal information based on:

• Your consent (e.g., submitting a contact form)
• Contractual necessity (e.g., delivering services you have engaged us for)
• Legitimate interest (e.g., improving our website)
• Legal obligation (e.g., tax and business records)

5. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service providers who assist us in delivering our services (e.g., hosting providers)
• Professional advisors (e.g., accountants, legal counsel)
• Regulatory authorities where required by law

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for a maximum of 12 months unless an ongoing business relationship exists.

7. Your Rights

Under POPIA, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to the processing of your personal information
• Withdraw consent at any time
• Lodge a complaint with the Information Regulator

To exercise any of these rights, contact us at info@izgsolutions.co.za.

8. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or destruction. However, no method of transmission over the internet is 100% secure.

9. Cookies

Our website uses cookies to improve your browsing experience. See our cookie consent banner for details on what cookies we use and how to manage your preferences. We use:

• Essential cookies: Required for the website to function
• Analytics cookies: Help us understand how visitors use our site (only with your consent)

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at: